Small software and subscriptions
Help-center articles, pricing and onboarding docs, and a named support owner. Repeat questions about seats, billing, and how a feature works.
Recurring, answerable support — not a chatbot for every site
Folveno
Folveno handles repeat customer questions from your approved content, passes the exceptions to your team, and shows what to improve next.
An AI customer-support agent you install with one script tag. It reads your public help center and answers from it, citing the page. When it can't, it hands off to a human with the full transcript.
Easy to launch, improves with approved corrections, monthly spending limit you control — no per-resolution surprise invoice. starter $149 · growth $299 · scale $699.
Try it on your docs
Who this is for
For businesses selling or supporting something online, with recurring informational questions, maintained help content, an owner of support, and a website or app where installation is practical. Initial campaign cohorts: small software and subscription; information-heavy ecommerce and distributors; membership, education, and publishing.
Not a generic chatbot for every business with a website. Shopify and WooCommerce are not our install path. We do not claim Folveno is universally cheaper than Fin, Crisp, Chatbase, or SiteGPT — billing units differ. List size is not demand.
Qualifies when you have selling or supporting something online, recurring informational questions, maintained help content, an owner of support, and a website or app where installation is practical.
Ask from our docs.
Information-heavy catalogs
Compatibility, shipping, and returns docs that customers already search. Folveno answers from those pages and cites them.
Membership, education, and publishing
Access, subscription, and course FAQs. When the approved content does not cover the question, a person on your team gets the transcript.
The workspace you use
Knowledge
Sources, sync status, page count, and approved Q&A. Folveno answers only from what you approve.
Improvements
Unanswered questions become a draft, then a preview, then a published correction. History can be restored.
Usage
Remaining conversations, dates, and packs. No per-resolution invoice. Browser voice is not shipped.
Setup
Sign in, add approved content, wait for usable knowledge, set appearance and handoff, paste one script tag, then record a sourced test and a sent handoff. Full setup help.
How we report outcomes
Target helped rate in B2B SaaS docs: 35–50%. Each customer sees their own live numbers. We do not publish a company-wide measured rate until we have production volume. We do not treat a closed tab as success.
Helped is explicit visitor feedback that the answer worked. No-repeat-contact is a 7-day proxy, not a confirmed outcome. Unknown (including a closed tab) is not counted as success. Escalated and unresolved are listed separately. Verified task success is reserved until a tool action can be checked.
See pricing · Start 14-day trial — no card · demo.folveno.com